Computer Support Sla

IT Help Desk Service Level Agreement - UTC Information ...
IT Technology Support . Help Desk Service Level Agreement. Table of Contents. I. General Information1. II. IT Technology Support Products and Services2. Hours of Operation2. Contact Information2. College of Engineering and Computer Science. Lupton Library. ... View This Document

IT Services Software Support SLA 2010 - Wirral Learning Grid ...
Conditions appertaining to the IT Services Service Level Agreement included in the IT Services Computer Support Technician agreements. If data needs to be investigated, IT Services will ensure that the Data Protection Act is adhered to. ... Document Viewer

Help Desk Service Level Agreement (SLA) - New Jersey City ...
Note: This service level agreement is subject to modifications in response to changes in technology services and support needs. CUSTOMER SERVICE STATEMENT • Provide consent for a Support Analyst to access the computer remotely when ... Fetch Content

NOVA Technical Support Services SLAs ELI Information ...
Requests for IT computer and network services support from ELI should be directed to the IT Specialist, Tom Pyron at jpyron@nvcc.edu. The ELI IT Staff Support Services SLA is valid from 02/11/11 to 02/11/12 and it is subject to review each ... Document Retrieval

Houston Community College Information Technology Service ...
Service Level Agreement (SLA) CUSTOMER SUPPORT DEPARTMENT . Document Revision History HCC Supported Personal Computer Products (Updated Annually) TECHNICAL SUPPORT (SLA) ... Document Viewer

Computer & Multimedia Support
WIRRAL IT Services For more than 20 years this service has been supporting and repairing audio visual equipment, computers and peripherals in schools curriculum and administration areas. ... Fetch Content

DH2i Enables City Of Aurora, Colorado To Enhance Performance And Ensure Reliability Of Citywide Services, While ...
FORT COLLINS, Colo., April 2, 2013 /PRNewswire/ -- DH2i ™ Company, the leading provider of server application virtualization solutions, today announced that the City of Aurora, the 3 rd largest populous ... Read News

Policy & Procedures Help Desk Service Level Agreement (SLA)
Note: This service level agreement is subject to modifications in response to changes in technology services and support needs. Customer Service Statement • Provide consent for a Support Analyst to access the computer remotely when ... Fetch Document

Hardware/Computer Diagnostic & Repair Agreement
Hardware/Computer Diagnostic & Repair Agreement Centralized Technician Center Personal computers must have at least Windows XP OS or Apple OS X. OU IT DOES NOT PERFORM WORK ON OR SUPPORT >>>>> Does customer have SLA or ESA with I.T.? ... Read More

SLA Desktop Support
This service level agreement defines the baseline services offered by IQSS/HMDC for Desktop Support, including eligibility for, and quality and limitations of, the services. • Support of non-computer equipment, such as faxes, copiers, and similar equipment ... Fetch Doc

SLA Example - TechNet Blogs - TechNet Blogs
SERVICE LEVEL AGREEMENT FOR THE DESKTOP COMPUTING SERVICE. The agreement covers the provision and support of the Desktop Computing Service which provides the computer hardware for desktop and mobile computing, Support cannot be expected on weekends or on all holidays which the bank observes. ... Get Content Here

Service Level Agreement Between Office Of Information ...
OIT Managed Desktop Support SLA - %Support Level% July 12, OIT and the supported department both have the following responsibilities under this SLA: 1. Enforcement of the NCSU Computer Use Policy 2. Changes to Service Level Agreement ... View Doc

Service Level Agreement - Emory Office Of Information ...
Service Level Agreement Staff Desktop Support! 1"|Page"! This!document!outlines!the!Service!Level!Agreement!(SLA)!between!University!Technology!Services!(UTS)!and!our! Computer"move! 10days! Coordinate!phone!andnetwork!connectivity! Physical!moveof!equipment!to!different building! "! ... View Document

ITS Systems Support SLA - University Of Southern California
The Customer acknowledges that they will not have administrative level access to the computer system under ITS support. ITS Systems Support SLA. Version 200806 Page 1 of 9 Last Updated 11/11/2009. Title: ITS Systems Support SLA Author: Asbed Bedrossian ... Get Doc

TOPIC FOCUS: SLA’S FOR IT SUPPORT - IT Service Management ...
• Sample Service Level Agreement Computer Aid, Inc. 1390 Ridgeview Drive Allentown, PA 18104 United States (610) 530-5000 www.compaid.com IT Mentor support SLA would be different from a software application support SLA. The basic structure of ... Get Doc

Computer And Network Systems Service Level Agreement (SLA)
Service Level Agreement (SLA) Terms and Conditions Page | 1 d a k o t e c h Service Level Agreement | 28 June 2011 _____ Initial here Computer and Network computer desktop support, business automation, technology training and other related services. ... Fetch Full Source

Technical Support Services IT Help Desk Campus Service Level ...
This Service Level Agreement (SLA) is intended to set expectations and define the Desktop Support: Desktop computer support for campus owned computers, that meet technology standardsi, for departments assigned to the IT Help Desk, are provided the ... Fetch Full Source

Check Point Direct Support Program
Product installed on any computer hardware that is not supported by Check Point; (d) Product not purchased from the Check Point Price List; Check Point Direct Support Program Service Level Agreement ©2004-2011 Check Point Software Technologies Ltd. ... Content Retrieval